Speak to the team
18 Mar 2020 | 4 min read
As we all manage the challenges raised by Covid-19, here at Ingenious we have put together a Q&A that we hope will help our investors understand our ongoing response to Government advice.
Have Ingenious Group’s operations been impacted by Covid-19 and associated guidance?
Following the Prime Minister’s direction for the UK population to remain at home with no unnecessary travel, Ingenious has taken the decision to close our office in Soho’s Golden Square as of 24 March 2020. However, we would like to reassure all our advisers and investors that we remain fully open for business. Procedures already put in place on Wednesday 18 March ensure there will be no impact on the management of your investments. With the latest advice and office closure, we do ask that you avoid all communications by post and follow further guidance outlined below. If you have any questions regarding either new or existing investments, please just let us know via clientservices@theingeniousgroup.co.uk and we will be delighted to help.
How is Ingenious coordinating its response to Government advice relating to Covid-19?
Our response to the current situation is being led by our CEO, Neil Forster, and his Crisis Management Team, drawn from experts across the business. We established the Crisis Management Team some time ago to respond to any number of unexpected events which could have a detrimental and lasting impact on our business and on the investments we manage.
This team sets and implements our Business Continuity Plan under the guidance of our Board of Directors. Our Business Continuity Plan has been regularly tested and will ensure that our business remains very much open and fully functioning during this period of uncertainty through the implementation of remote working. As you can imagine, we have been in daily contact with each other over the last couple of weeks, anticipating exactly this sort of business outcome.
What steps are Ingenious taking to maintain effective management and stewardship of my investment(s)?
Effective management and stewardship of our clients’ investments is at the forefront of priorities during our response to Government advice. To protect the well-being of the Ingenious team and the communities we operate in, our colleagues will be working remotely over coming weeks and we have taken extensive measures to ensure we can continue to deliver the high level of governance and operational efficiency that our clients are used to.
We have ensured that everyone in our business has access to the hardware and software they require to work remotely for an indefinite period, including team collaboration software and business continuity processes. We have made arrangements for those of our team that require access to specialist systems whilst working remotely, such as finance systems, client relationships software and other specialist valuation models for example. We have also been working closely with key business partners, such as our custodians, and have received confirmation of the steps they have taken to ensure continuity of support to you and your clients. We will remain in heightened contact with all our business partners during this period of uncertainty.
As an investor, are there any steps I need to take in relation to my investments with Ingenious?
Our investors do not need to take any action. Our investment teams will continue to actively monitor all our existing investments and we will keep you informed of any material developments on a specific investment basis. In the meantime, we would encourage you to use myIngenious to view the latest reporting and commentary for all existing investments. If you do not yet have access to this, please get in touch via clientservices@theingeniousgroup.co.uk and we will be happy to organise this for you.
How do I make an application for a new investment at this time?
We are very much open to receive and process new applications, though encourage investors to do so by email, online documents and electronic payments as outlined below, so we can process your application as quickly as possible. Please avoid hard copy applications and cheques where possible.
*Please edit to reflect the signatory type and insert the full name of the signatory after the statement.
As Government advice continues to change, please refer to this page which will be updated regularly.
If you have any questions, we are here to help. Please let us know by emailing us at: clientservices@theingeniousgroup.co.uk.
