We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If so, we will always try to resolve any issues quickly and to your satisfaction.

In the first instance, you should feel free to raise any issues or concerns with your regular Ingenious contact who will attempt to resolve the matter. If you prefer, you may address your complaint in writing to the Compliance Officer and send it to:

The Compliance Officer
Ingenious Capital Management Limited
15 Golden Square
London W1F 9JG

We will deal with your complaint in accordance with our internal complaints procedures. If we fail to resolve a complaint to your satisfaction or if we have not resolved it within eight weeks of receiving your complaint, you can also direct your complaint to the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Website: http://www.financial-ombudsman.org.uk